Shipping policy

We take great care in preparing and shipping each order to ensure your gemstones arrive safely and securely. As a small, dedicated team, please allow 3–5 business days for order processing before shipment. You will receive a confirmation email with tracking details once your order has been dispatched.

Processing & Handling

  • Orders are typically processed within 3–5 business days.

  • During peak periods or after holidays, processing times may be slightly longer.

  • We carefully inspect and package each gemstone to ensure secure delivery.

Courier Holidays

Please note that most shipping carriers do not pick up or deliver on public holidays. Orders placed during these times will be shipped on the next available business day.

Shipping Methods & Delivery Times

  • We ship using trusted couriers (UPS, FedEx, DHL, or USPS for domestic shipments).

  • Delivery times vary based on courier and destination. Once shipped, delivery estimates are as provided by the courier service.

  • All parcels include tracking so you can monitor your order’s journey.

Insurance & Signature Confirmation

Because our parcels are small but high-value, we take extra precautions:

  • Orders are shipped with insurance coverage to protect against loss or damage in transit.

  • A signature may be required on delivery for orders above a certain value, ensuring safe receipt.

International Shipping

  • We proudly ship worldwide. Delivery times and costs vary depending on destination and customs regulations.

  • Import duties, taxes, or customs fees (if applicable) are the responsibility of the buyer.

Delays & Responsibility

Once your parcel has been handed over to the courier, shipping times are outside of our control. Weather events, customs clearance, or courier delays may extend delivery times. We will always assist in tracking and resolving shipping issues to the best of our ability.