Refund policy

We want you to feel confident in your purchase. If you are not fully satisfied, you have 14 calendar days from the date of delivery to request a return.

Eligibility for Returns

  • Items must be in the same condition as received — uncut, unpolished, unbroken, and unaltered in any way.

  • Any gemstone that has been cut, polished, cracked, or otherwise modified is not eligible for return.

  • Only items purchased directly from The Rough Life are eligible.

How to Start a Return

  1. Contact us at returns@therough.life within 14 days of delivery.

  2. If your return is approved, you will receive detailed instructions on how and where to send your package.

  3. Returns sent without prior authorization will not be accepted.

Return Address:
The Rough Life
807 The High Rd.
Austin, TX 78746

Clients are responsible for return shipping costs.

Damages & Issues

Please inspect your order immediately upon arrival. If your item is damaged in transit (beyond any natural inclusions already disclosed) or if you receive the wrong item, contact us right away so we can evaluate the issue and make it right.

Non-Returnable Items

  • Sale or final clearance items.

  • Items altered or damaged after receipt by the client.

  • Custom or special-order goods (unless defective or damaged upon receipt).

Exchanges

If you wish to exchange an item, the original product must first be returned, inspected, and approved. Upon acceptance, a credit will be applied toward the new purchase, with any cost differences refunded or invoiced accordingly.

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to your original payment method.

  • Refund timing varies by bank and credit card provider; please allow up to 14 business days after processing for funds to appear.